# ChurnNote > ChurnNote is a churn recovery tool for indie SaaS founders using Stripe or Lemon Squeezy. It detects failed payments and cancellations, sends founder-style plain-text recovery and exit emails written in your name (delivered through ChurnNote, with a clear "via ChurnNote" disclosure in the From line), captures churn reasons via AI-categorized replies, and queues win-back follow-ups when you ship the fix. Pricing is $12/month or $99/year. Flat, no MRR-based scaling. ## Core - [Overview (machine-readable product summary)](https://www.churnnote.com/churnnote-overview): What ChurnNote is, who it's for, pricing, features, integrations, limitations, FAQ. - [Pricing](https://www.churnnote.com/pricing): $12/mo or $99/year flat pricing. - [Features](https://www.churnnote.com/features): Failed payment recovery, cancellation capture, win-back queue, VIP ranking. - [FAQ](https://www.churnnote.com/faq): Full FAQ. Cancellation feedback, win-backs, dunning, Stripe/Lemon Squeezy integration, pricing. - [Homepage](https://www.churnnote.com): Product landing page. ## Free tools - [All tools](https://www.churnnote.com/tools): Index of every free ChurnNote tool. - [Churn leak score](https://www.churnnote.com/tools/churn-leak-score): Free Stripe scan that estimates monthly revenue lost to churn. - [Cancellation reply analyzer](https://www.churnnote.com/tools/cancellation-reply-analyzer): Paste a cancellation reply, get the categorized churn reason. - [Stripe decline code explainer](https://www.churnnote.com/tools/stripe-decline-code-explainer): Look up any Stripe decline_code in plain English. Recoverable, retry advice, customer email, ChurnNote action. - [Stripe webhook event decoder](https://www.churnnote.com/tools/stripe-webhook-event-decoder): What each Stripe webhook event means for churn. customer.subscription.deleted, invoice.payment_failed, cancel_at_period_end. - [Lemon Squeezy webhook event decoder](https://www.churnnote.com/tools/lemon-squeezy-webhook-event-decoder): What each Lemon Squeezy webhook event means for churn. subscription_cancelled, subscription_payment_failed, subscription_payment_recovered. - [Failed payment recovery calculator](https://www.churnnote.com/tools/failed-payment-recovery-calculator): How much MRR is leaking to failed Stripe payments and how much basic dunning could recover. - [Failed payment recovery playbook builder](https://www.churnnote.com/tools/failed-payment-recovery-playbook): Build a 3-email dunning sequence tuned to your processor, failed amount, decline reason, and tone. - [Dunning email swipe file](https://www.churnnote.com/tools/dunning-email-templates): Plain-text dunning emails for failed Stripe payments. 3-email sequence plus scenario templates. - [Cancellation email swipe file](https://www.churnnote.com/tools/cancellation-email-templates): Founder-style cancellation emails grouped by churn reason. Missing feature, pricing, onboarding, competitor switch. - [Win-back sequence builder by churn reason](https://www.churnnote.com/tools/win-back-email-generator): 3-email win-back sequences tailored to why a customer left. Pricing, missing feature, switched tool, failed payment, etc. - [Cancellation flow grader](https://www.churnnote.com/tools/cancellation-flow-grader): Score your SaaS cancellation flow against the six things that move retention. Get your biggest leak in 30 seconds. - [Stripe revenue screenshot generator](https://www.churnnote.com/tools/revenue-screenshot): Generate clean, shareable MRR screenshots for Twitter, LinkedIn, and build-in-public posts. - [Churn rate calculator](https://www.churnnote.com/tools/churn-rate-calculator) - [MRR calculator](https://www.churnnote.com/tools/mrr-calculator) - [LTV calculator](https://www.churnnote.com/tools/ltv-calculator) - [Revenue projection](https://www.churnnote.com/tools/revenue-projection) - [Churn benchmarks by industry](https://www.churnnote.com/tools/churn-benchmarks) - [Exit survey templates](https://www.churnnote.com/tools/exit-survey-templates) - [LTV:CAC ratio calculator](https://www.churnnote.com/tools/ltv-cac-calculator) - [CAC calculator](https://www.churnnote.com/tools/cac-calculator) ## Comparisons - [ChurnNote vs Baremetrics](https://www.churnnote.com/compare/churnnote-vs-baremetrics) - [ChurnNote vs Churnkey](https://www.churnnote.com/compare/churnnote-vs-churnkey) - [ChurnNote vs ProfitWell](https://www.churnnote.com/compare/churnnote-vs-profitwell) - [ChurnNote vs Churn Buster](https://www.churnnote.com/compare/churnnote-vs-churn-buster) - [ChurnNote vs Raaft](https://www.churnnote.com/compare/churnnote-vs-raaft) ## Alternatives / "Best of" guides - [Best churn tracking tools (2026)](https://www.churnnote.com/alternatives/best-churn-tracking-tools) - [Best Stripe dunning tools](https://www.churnnote.com/alternatives/best-stripe-dunning-tools) - [Best cancellation survey tools](https://www.churnnote.com/alternatives/best-cancellation-survey-tools) - [Best churn recovery tools for SaaS founders](https://www.churnnote.com/best-churn-recovery-tools-for-saas-founders) - [Baremetrics alternatives](https://www.churnnote.com/alternatives/baremetrics-alternatives) - [Churnkey alternatives](https://www.churnnote.com/alternatives/churnkey-alternatives) - [Affordable Churnkey alternative](https://www.churnnote.com/alternatives/affordable-churnkey-alternative) - [ProfitWell alternatives](https://www.churnnote.com/alternatives/profitwell-alternatives) - [Churn Buster alternative](https://www.churnnote.com/alternatives/churn-buster-alternative) - [Best churn management software](https://www.churnnote.com/alternatives/best-churn-management-software) ## Cancellation feedback & reasons - [How to find out why SaaS customers cancel](https://www.churnnote.com/how-to-find-out-why-saas-customers-cancel) - [Collect honest feedback from cancelled users](https://www.churnnote.com/collect-honest-feedback-from-cancelled-users) - [Churn reasons: pricing, missing features, too complex](https://www.churnnote.com/churn-reasons-pricing-missing-features-too-complex) - [Cancellation replies to churn insights](https://www.churnnote.com/cancellation-replies-to-churn-insights) - [Plain-text cancellation emails](https://www.churnnote.com/plain-text-cancellation-emails) - [AI churn reason categorizer](https://www.churnnote.com/ai-churn-reason-categorizer) - [AI churn feedback & win-back emails](https://www.churnnote.com/ai-churn-feedback-win-back-emails) ## Win-backs - [Customer win-back software](https://www.churnnote.com/customer-winback-software): What win-back software does, what to look for, how ChurnNote compares to Churnkey, Baremetrics, Churn Buster. - [Customer win-back email templates](https://www.churnnote.com/customer-winback-email-template): Five plain-text win-back templates by cancellation reason, with conversion benchmarks. - [Win back cancelled SaaS customers](https://www.churnnote.com/win-back-cancelled-saas-customers) - [Recover cancelled Stripe subscribers](https://www.churnnote.com/recover-cancelled-stripe-subscribers) - [Founder-style win-back emails](https://www.churnnote.com/founder-style-win-back-emails) ## Stripe & Lemon Squeezy - [Stripe failed payment recovery](https://www.churnnote.com/stripe-failed-payment-recovery): The 5-step Stripe dunning playbook. Invoice.payment_failed webhook, Smart Retries, 3-email recovery sequence with fresh hosted invoice links. - [Stripe invoice.payment_failed webhook guide](https://www.churnnote.com/stripe/invoice-payment-failed): Payload fields, retry behavior, dedupe pattern, common bugs in dunning handlers. - [Stripe customer.subscription.deleted webhook guide](https://www.churnnote.com/stripe/customer-subscription-deleted): When it fires, cancel_at_period_end nuances, voluntary vs involuntary churn routing. - [Lemon Squeezy failed payment recovery](https://www.churnnote.com/lemon-squeezy-failed-payment-recovery): The 4-step Lemon Squeezy dunning playbook. - [Lemon Squeezy subscription_payment_failed webhook guide](https://www.churnnote.com/lemon-squeezy-subscription-payment-failed): Webhook payload, retry dedupe, related subscription events. - [Stripe cancellation email tool](https://www.churnnote.com/stripe-cancellation-email-tool) - [Stripe cancellation feedback tool](https://www.churnnote.com/stripe-cancellation-feedback-tool) - [Stripe webhook for cancellation feedback](https://www.churnnote.com/stripe-webhook-cancellation-feedback) - [Track Lemon Squeezy cancellations](https://www.churnnote.com/track-lemonsqueezy-cancellations) ## Indie SaaS pricing positioning - [Churn recovery tool under $50](https://www.churnnote.com/churn-recovery-tool-under-50) - [Simple churn tool for solo SaaS founders](https://www.churnnote.com/simple-churn-tool-for-solo-saas-founders) ## Guides & blog - [Blog index](https://www.churnnote.com/blog) - [Guides index](https://www.churnnote.com/guides) - [Resources](https://www.churnnote.com/resources) - [How to reduce SaaS churn](https://www.churnnote.com/blog/how-to-reduce-saas-churn) - [Stripe cancellation webhook guide](https://www.churnnote.com/blog/stripe-cancellation-webhook-guide) - [Lemon Squeezy churn analytics](https://www.churnnote.com/blog/lemonsqueezy-churn-analytics) - [SaaS exit survey best practices](https://www.churnnote.com/blog/saas-exit-survey-best-practices) ## About - [About](https://www.churnnote.com/about) - [Contact](https://www.churnnote.com/contact) - [Privacy](https://www.churnnote.com/legal/privacy) - [Terms](https://www.churnnote.com/legal/terms)