From the moment a customer cancels to the moment they come back — ChurnNote handles every step automatically. Here's how each piece works.
The ChurnNote Pipeline
Every cancellation follows this path. Fully automated, deeply personal, perfectly timed.
Stripe sends a webhook the instant a subscription is cancelled. ChurnNote captures every detail — plan, MRR, customer tenure, and cancellation type.
Within minutes, a plain-text email goes out from your domain — personal, human, zero branding. Not a survey, not a form. Just a genuine question from the founder.
From: alex@acmeapp.com
To: sarah@customer.com
Subject: quick question
Because it's personal, people actually reply. 10-30% reply rate vs <2% for surveys. Every reply is captured, categorized, and scored automatically.
From: sarah@customer.com
Subject: Re: quick question
“Honestly, I loved the product but I switched to ToolX because they had the Slack integration I needed. If you add that, I'd come back in a heartbeat.”
Every reply feeds into your Insights dashboard. See your top churn reasons, sentiment trends, revenue impact by category, and monthly patterns — all without spreadsheets.
Churn reasons this month
Customers are auto-grouped by churn reason. See everyone who left for pricing, missing features, or competitors — then batch-select for win-back campaigns with one click.
Sarah Kim
Slack integration
David Park
API access
Anna Torres
Custom reports
Claude AI generates a personalized follow-up referencing what changed since they left. You preview, edit inline with name chips, then send or schedule based on access timing.
If access hasn't ended yet, ChurnNote schedules the win-back for 24 hours after access expires — when the customer actually feels the gap. No premature outreach.
Win-back Queue
Sarah Kim
Access ended Apr 10
James Chen
Access ends Apr 20
Anna Torres
Scheduled for Apr 26
When a customer resubscribes, ChurnNote detects it automatically. Track your win-back rate, recovered MRR, and ROI — all from your History dashboard with full CSV export.
Sarah Kim won back!
Resubscribed to Pro · $49/mo
$588
annual value
14d
time to recover
49x
ROI
Platform Features
Built specifically for SaaS founders who want to understand churn and recover revenue — without enterprise complexity.
Personal, plain-text emails that feel human. AI writes them using your name, company, and tone. 10-30% reply rate.
Every reply is auto-categorized by churn reason, sentiment, and win-back potential. No manual tagging needed.
Dashboard showing top reasons, trends over time, revenue impact, reply rates, and sentiment — updated in real-time.
Auto-grouped by churn reason. See all "pricing" or "missing feature" customers in one view. Batch select for campaigns.
High-value customers automatically flagged based on MRR and sentiment. Never miss a high-LTV win-back opportunity.
AI drafts follow-ups referencing product changes. Preview, edit with inline name chips, send or schedule — all in one flow.
Win-backs auto-schedule based on access end dates. Sent 24 hours after access expires — when customers feel the gap most.
Detect failed charges and automatically send a 3-step recovery sequence. Track exactly how much revenue you saved.
Emails come from your domain with your sender name. Higher deliverability, more replies, zero branding from us.
Preview modal shows the draft, eligible vs scheduled recipients, and lets you edit before sending. Full control, zero surprise.
Full customer lifecycle view — every cancellation, reply, and win-back. Filter by status, reason, or date. Export to CSV.
AI-written weekly summary of churn trends, notable replies, and actionable recommendations delivered to your inbox.
Why ChurnNote
Most churn tools show you charts. ChurnNote actually helps you recover the revenue.
Other churn tools
ChurnNote
10-30%
Reply rate
vs <2% for surveys
60s
Setup time
Connect Stripe, done
$12
Per month
No tiers, no gating
49x
Avg ROI
One win-back pays for a year
Setup
Works with Stripe or Lemon Squeezy — whichever you use. Emails ship from your name with your address as Reply-To, so customers reply straight to you.
Payment Gateway
Choose your provider
Stripe
API key connection
Lemon Squeezy
API key connection
Connect whichever you use. We start listening for cancellations immediately.
Your Sender Identity
Emails feel personal, not automated
We handle the sending infra. Customers see your name, and replies land directly in your inbox.
Every churned customer is a conversation waiting to happen. ChurnNote makes that conversation automatic, personal, and actionable.
Cancel anytime. No contracts. No feature gating.