ChurnNote vs Baremetrics
Baremetrics is a SaaS analytics dashboard. ChurnNote is the retention action layer. Baremetrics charts your MRR and shows survey-based cancellation insights starting at $108/mo. ChurnNote runs Smart Cancel Flow, Failed payment recovery, Reply Intelligence, and Product-change win-backs at flat $12/mo. Different categories. Many founders use both.
ChurnNote
Personal exit emails, automated
Price: $12/mo or $99/year
Best for: Indie SaaS founders ($500-$15K MRR)
Focus: Post-cancellation feedback via personal emails
Baremetrics
SaaS analytics and revenue dashboard
Price: From $108/mo (scales with MRR. $258/mo at $50K MRR)
Best for: Funded SaaS companies that want full revenue analytics: MRR, ARR, cohorts, forecasting, segmentation. Reporting-first.
Feature Comparison
| Feature | ChurnNote | Baremetrics |
|---|---|---|
| Stripe support | ✓ | ✓ |
| Lemon Squeezy support | ✓ | — |
| MRR / ARR analytics dashboard | Per-period revenue and recoverable view | Full analytics suite |
| Revenue forecasting and cohorts | — | ✓ |
| Smart Cancel Flow (hosted save page) | ✓ | — |
| Failed payment recovery | ✓ | — |
| Churn Radar (at-risk signals) | ✓ | Partial via dashboard charts |
| Reply Intelligence (structured) | Reason, sub-reason, recoverability, draft reply | Survey dropdown only |
| Requests page (clusters asks) | ✓ | — |
| Product-change win-backs | ✓ | — |
| Recovered MRR per shipped change | ✓ | — |
| Weekly founder digest | ✓ | ✓ |
| Pricing | $12/mo flat, unlimited | From $108/mo (scales with MRR) |
| Setup time | 60 seconds | 15-30 minutes |
Baremetrics Strengths
- ✓Comprehensive MRR, ARR, and revenue analytics dashboard
- ✓Real-time metrics with trend charts and forecasting
- ✓Cohort analysis and customer LTV tracking that ChurnNote does not match
- ✓Trial Insights for tracking conversion rates
- ✓Established brand with large community
- ✓Integrations with Stripe, Braintree, Recurly, App Store Connect
Where Baremetrics Falls Short
- ✗Expensive. Starts at $108/mo and scales with MRR. $258/mo at $50K MRR
- ✗Reporting-first. No cancel flow, no failed payment recovery, no win-back queue, no automated outreach
- ✗Cancellation Insights relies on in-app surveys with low response rates (~5-10%)
- ✗No Lemon Squeezy support
- ✗No structured Reply Intelligence. Survey dropdowns don't return reason + sub-reason + recoverability + draft reply
- ✗Overkill if you just want to act on churn instead of charting it
Reporting vs action
Baremetrics tells you how much churn you have. ChurnNote tells you why, gives you a way to act on each cancellation, and credits recovered MRR back to the exact ship that brought a customer home. Different tools, different jobs. If your question is “how is my revenue trending?” Baremetrics is the better instrument. If your question is “what do I do about this specific cancellation, and how much did the last ship actually recover?”, ChurnNote is.
The Cancellation Insights gap
Baremetrics ships a survey-based Cancellation Insights view. In-app surveys see 5-10% response rates, and the answers are dropdown selections, not real explanations. ChurnNote captures the same cancel-flow signal AND sends a personal email after cancellation, then runs Reply Intelligence on the reply that returns reason, plain-English sub-reason, named feature or competitor, recoverability score, and a draft founder reply. Five fields per cancellation, not one.
Where Baremetrics pulls ahead
Baremetrics has analytics depth ChurnNote does not match. Cohort analysis, customer LTV across cohorts, revenue forecasting, trial-conversion tracking, plan-tier breakdowns. If you need a deep revenue dashboard for board reporting or growth forecasting, Baremetrics is the right tool.
The pricing difference
Baremetrics starts at $108/mo for up to $10K MRR and scales with your revenue. At $50K MRR you pay $258/mo. Flat $12 per month. No tiers, no per-event fees, no feature gating. Your bill never grows with MRR.
When to choose Baremetrics
You need deep revenue analytics: cohort analysis, forecasting, trial conversion. You bill on Stripe, Braintree, Recurly, or App Store Connect. You’re comfortable paying $108-$258/mo and growing with MRR. You don’t need a cancel flow, failed payment recovery, or post-cancellation outreach.
When to choose ChurnNote
You bill on Lemon Squeezy and need an integration that exists. Or you bill on Stripe and want the action layer: Smart Cancel Flow, Failed payment recovery, Reply Intelligence, and Product-change win-backs that credit recovered MRR back to the exact ship. You don’t need cohort analysis or revenue forecasting.
Using both
Many founders run both. Baremetrics for the revenue dashboard, ChurnNote for the action. They can connect to the same Stripe account simultaneously without conflicts. For broader tool comparisons, see the roundup.
Try ChurnNote. $12/mo, cancel anytime
Connect Stripe or Lemon Squeezy. When a customer cancels, they get a personal email. You get their honest answer.
Get started with ChurnNote