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Have a question, feature request, or just want to say hi? We'd love to hear from you.
Technical support
Issues with Stripe integration, email delivery, or your account.
support@churnnote.comCommon questions
How long does setup take?
Under 5 minutes. Paste a read-only restricted API key for Stripe or Lemon Squeezy, set your email tone, and ChurnNote starts listening for cancels and failed payments. It drafts the emails; you review and send them.
Do I need to change my Stripe configuration?
No. Connect Stripe or Lemon Squeezy with a read-only restricted API key. No code changes and no webhook setup on your end. The key is read-only, so ChurnNote can never modify or charge anything in your billing account.
What if I already send cancellation emails?
ChurnNote's plain-text founder emails are designed to feel personal and generate replies. ChurnNote drafts them in your voice and sends from your address, so most founders see higher response rates than generic survey links.
Can I try it before paying?
Yes, and you do not even need an account. The free Churn Leak Report scans your last 30 days of Stripe or Lemon Squeezy data and shows every cancellation and failed payment with exact MRR. Signing up is free too on the Watch plan. You only need a paid plan to send recovery and win-back emails.
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